The Motorcycle Industry Association (MCIA) have announced that following a period of formal evaluation, the Driver and Vehicle Standards Agency (DVSA) have officially endorsed the Motorcycle Industry Accreditation Centre’s (MCIAC) ATB Managers Course.
Via four modules (designed for ATB owners), the course covers the following:
- Delivering professional customer services
- Managing team performance
- Business administration
- Information technology
The course includes an initial two-days of classroom based workshops, followed by a one-day ATB site assessment visit. It appears that the ATB Managers course is an integral part of MCIAC Approved Training Body assessment.
DVSA’s Head of Rider Policy Mark Winn said, “The MCIAC Quality Assured Award for ATB Owners will help riders identify training schools that provide quality training and customer service. The programme helps raise professional business and customer care standards within the motorcycle training industry.” He added, “DVSA plays an important role in regulating and quality assuring motorcycle trainers. The MCIAC quality award builds on this and encourages and supports ATBs to improve their standards. By working together we can enable Safer Riders, Safer Vehicles and Safer Journeys for all.”
Karen Cole, Director of Safety & Training (MCIA) said, “he DVSA has always been sympathetic to the aims of MCIAC, but it was vital that we had an official endorsement gained through evaluation. We are delighted that we now have this and that we have exceeded expectations.”